Refund policy

James Franklin Meats – Return & Cancellation Policy

Effective Date: December 20, 2025
Last Updated: December 20, 2025

1. Overview

James Franklin Meats (“we”, “us”, “our”) is committed to providing premium-quality meat products. Because our products are perishable food items, special rules apply regarding returns, refunds, exchanges, and cancellations. By placing an order with us, you agree to the terms outlined below.

2. Perishable Products – No Standard Returns

All meat sold by James Franklin Meats is perishable and non-returnable once delivered. For food safety and quality reasons, we do not accept returns or exchanges on perishable items, including but not limited to beef, pork, poultry, and other fresh or frozen meats, even if unopened.

Storage Requirement:
All products must be placed in a freezer within one (1) hour of delivery. Failure to properly store products immediately upon delivery may void eligibility for any replacement or refund.

3. Quality Concerns & Issue Resolution

Customer satisfaction is important to us. While returns are not permitted, we will work with you to resolve verified issues.

3.1 Reporting an Issue

If there is a problem with your order (including damaged packaging, incorrect items, or product condition concerns), you must:

  • Contact James Franklin Meats immediately upon discovery, and no later than 24 hours after delivery

  • Contact must be made via text or email

  • Include your order number, a description of the issue, and photos, if applicable

Upon review, James Franklin Meats may, at its discretion:

  • Send a representative to assess and resolve the issue

  • Replace affected product(s)

  • Issue a refund or store credit if replacement is not feasible

Customers should not discard the product unless instructed to do so.

Issues reported after 24 hours may not be eligible for resolution due to the perishable nature of the products.

4. Cancellation Policy

4.1 Order Cancellations

Orders may be canceled up to 48 hours prior to the scheduled delivery date.

To request a cancellation:

  • Contact us via text, phone, or email

  • Provide your order number

Cancellations made within this timeframe will receive a full refund.

4.2 Late Cancellations

Once an order has entered processing, packing, or delivery, it cannot be canceled. No refunds will be issued for late cancellations unless a verified quality issue occurs as outlined above.

5. Refund Policy

  • Refunds are issued only when approved by James Franklin Meats

  • Approved refunds will be returned to the original payment method or issued as store credit

  • Processing times vary by payment provider

6. Exclusions & Conditions

  • All meat products are non-returnable once delivered

  • Improper storage voids replacement or refund eligibility

  • Delivery delays caused by third-party carriers are not guaranteed for refund

  • Proof of issue may be required for any claim

7. Legal Compliance

This policy complies with applicable food safety and consumer protection regulations. If any portion of this policy is found unenforceable, the remaining provisions will remain in full force and effect.

8. Contact Information

James Franklin Meats
📧 Email: jeff@jfmeats.com
📱 Text/Phone: 801-489-4890